Shipping policy

SHIPPING POLICY

This Shipping Policy explains how Zem processes, ships, and delivers orders, and forms part of our Terms of Service. By placing an order, you agree to the terms below.

PAYMENT METHODS
We do not accept Cash on Delivery (COD) for orders with a total value above ₹10,000. Orders above this amount must be paid in full at checkout using one of our accepted prepaid payment methods. COD remains available for orders at or below ₹10,000, subject to availability in your delivery area.
We reserve the right to change, restrict, or withdraw COD as a payment option at any time, including for specific products, order values, or delivery locations, without prior notice.

ORDER PROCESSING TIME
Orders are typically processed within 1-3 business days of payment confirmation, before being handed to our shipping carrier. Processing times may be longer during sales, promotions, or high-order-volume periods; we will make reasonable efforts to notify you of any significant delay.
Orders are not processed or shipped on weekends or public holidays.

DOMESTIC SHIPPING (INDIA)
Once processed, domestic orders typically arrive within 3-7 business days, depending on your location and the shipping carrier. This is an estimate, not a guarantee.

INTERNATIONAL SHIPPING
We currently ship to 237+ countries. International delivery timeframes vary significantly by destination, customs processing, and local carrier conditions [INSERT TYPICAL INTERNATIONAL DELIVERY WINDOW, e.g. "7-21 business days"]. As stated in our Terms of Service, all delivery times are estimates only and are not guaranteed.

CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost charged at checkout. Zem has no control over these charges and cannot predict their amount, as customs policies vary widely by country.
We are not responsible for delays caused by customs processing, and we are not liable if a package is delayed, held, refused, or seized by customs. If a package is returned to us due to unpaid duties or customs refusal, the customer is responsible for any costs of reshipment; the original shipping cost is non-refundable.

RISK OF LOSS AND TITLE
As set out in our Terms of Service, title to and risk of loss for products passes to you once we hand the order to our shipping carrier. We are not liable for loss, theft, or damage that occurs after this point, though we will reasonably assist you in filing a claim with the relevant carrier where possible.

SHIPPING ADDRESS ACCURACY
You are responsible for providing a complete and accurate shipping address at checkout. We are not liable for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by you. If a package is returned to us as undeliverable due to an address error, we will contact you to arrange reshipment; additional shipping charges may apply.

LOST OR UNDELIVERED PACKAGES
If tracking shows your order as delivered but you have not received it, please contact us at zemstorehelp@gmail.com within 14 Days of the delivery date so we can investigate with the carrier. If a package appears genuinely lost in transit (not marked delivered) beyond the estimated delivery window, please contact us and we will work with the carrier to locate it or determine next steps.

DAMAGED, WRONG, OR FAULTY ITEMS
Issues relating to items that arrive damaged, incorrect, or that stop working shortly after delivery are handled under our Refund Policy , not this Shipping Policy.

CHANGES TO THIS POLICY
We may update this Shipping Policy at any time by posting changes to this page. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

QUESTIONS
If you have any questions about shipping, delivery, or this policy, contact us at zemstorehelp@gmail.com or form at Shop.